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Privacy & Security Policy

TERMS OF SHOPPING

Our terms of shopping on our site, constitute an agreement between MAYA'S CLOSET ("mayas-closet", "we", "our", "us") and you, the visitor and customer, governing your access and use of all content and functionalities available on MAYA'S CLOSET website, related micro- sites accessed through the URL www.mayas-closet.com, related domain names, and any other website or micro-site of MAYA'S CLOSET (collectively the "Site").

By visiting the Site, you are accepting and consenting to the practices described in the Terms of Shopping. We may modify the Terms of Shopping from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified terms of shopping.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about MAYA'S CLOSET Privacy Policy before you register to use this Site or any of this Site's services.

Please read the Terms of Shopping and check back often. If you do not agree to any change to the Terms Of Shopping, then you must immediately stop using the Site.


PRIVACY POLICY

MAYA'S CLOSET ("mayas-closet", 'we', 'our', 'us') and its subsidiary companies respect the privacy rights of its online visitors & customers ('you', 'your', 'yours') and recognize the importance of protecting the information collected about them. We provide this statement (the "Privacy Policy") to help you to understand what we may do with any personal information that we obtain from you.

By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern, in general, your use of the website maintained and operated by MAYA'S CLOSET (the "Site"). We will use your information only for the purposes set out below.

Although we are committed to maintaining your confidence and trust in all of our activities with you, this Privacy Policy does not govern our collection or use of data about you through channels other than the Site.

Please exit the Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where use of the Site is not permitted.

We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version.


LEGAL PURCHASE AGE

If you are under 18, we require that you inform a parent or guardian about MAYA'S CLOSET Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with MAYA'S CLOSET or placing an order with MAYA'S CLOSET.


TYPES OF INFORMATION COLLECTED

The following information is provided by MAYA'S CLOSET to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:
  • Information that you provide by filling out forms on the Site. This includes information you provide when you register to make a purchase; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by MAYA'S CLOSET; complete a survey; or report a problem with the Site;
  • Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site;
  • Any information you may provide when you contact us or send us a correspondence;
  • Details of any transactions you carry out through the Site including the placement of any orders by you; and
  • Details of your visits to the Site including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.


WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW WE USE IT

MAYA's CLOSET collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by MAYA'S CLOSET. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. We only save credit card information for those customers that have registered on the Site.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.


USE OF COOKIES ON OUR WEBSITE

In common with many websites, we use "cookies" to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

We may use information from cookies for the following purposes:
  • Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site;
  • To recognize repeat visitors for statistical/analytical purposes; or
  • Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:
  • To customize or personalize your experience of the Site; for example, so that we can greet you on the site by name;
  • For transactional purposes, such as credit card sales; or
  • To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.

In the future, we may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.


HOW PERSONAL INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

MAYA'S CLOSET may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

In the future, when you register with MAYA'S CLOSET, you will be offered the opportunity to opt out of our email newsletter and other update services. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers; upgrade opportunities; contests or events of interest.

We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to:
  • Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;
  • If we are under a duty to disclose or share your personal data in order to: comply with any legal or regulatory obligation; respond to inquiries or requests from public authority; enforce or apply the MAYA'S CLOSET Terms of Use and other agreements; permit us to pursue available remedies or limit the damages that we may sustain; or protect the rights, property, safety or security of MAYA'S CLOSET, our employees, agents, contractors, customers, the visitors of the Site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

OPT-IN AND OPT-OUT PROVISIONS

When you register, you will be given the option to opt-out of subscribing to our regular update service.

At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any email we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a MAYA'S CLOSET customer care representative on 0845 230 1702 from the UK or +00 1242 225646 from outside the UK, or by email at customercare@mayas-closet.com. It is not our current policy to share our customers' personal details with third parties other than as stated herein.

Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to customercare@mayas-closet.com.


HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION MAYA'S CLOSET MAINTAINS

If for any reason you are concerned that the personal information held by MAYA'S CLOSET is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at customercare@mayas-closet.com and we will amend your personal details.